Our DNA Laboratory's Physical Address On Campus At New Mexico State University:
Genetic
Testing Laboratory
Attn:Paternity-USA
Genesis Center - A,
MSC3ARP Box 30001
3655 Research Drive
Las Cruces, NM 88003
(877) 786-9543 (Toll Free)
sales@paternity-usa.com
(Money Orders DO NOT GO HERE!!)
Our
Refund
Policy:
Samples must be submitted within 3 months
of case initiation or the case will be closed. Refunds will be issued
(according to the policies below) only if applied for within 3 days of
the order date. Refunds for orders involving test kits only,
Internet Specials, and/or International Orders will not be
issued.: All sales final, no returns or refunds.
 All refund
requests must be accompanied by the
Refund Request Form. Print this form and follow the
instructions. This is a PDF file and requires Adobe Reader.
Please download the refund PDF file and return to:
Genetic
Testing Laboratory
Attn: Paternity-USA Kit Return
Genesis Center - A,
P.O. Box 30001
3655 Research Drive
Las Cruces, NM 88003
USA
(877) 786-9543
Refunds for
test service orders cancelled prior to shipping and/or handling
will have the following fees deducted:
(No Refunds On
Internet Specials)
- $35.00 Refund Processing
Fee; and
- $25.00 Administrative Fee
per Scheduled Shipment.
Once an order
has been
shipped, a 50% refund will be issued after the kit (including
the unused FedEx return envelope) has been returned to GTL by
US mail (postmarked within 3 days of order date) to the
address in the
Refund Request Form.
About
DNA Sample Compliance:
DNA
Samples must be received at the laboratory within
the timeframe specified. Samples received late and/or in
a condition not in compliance with the instructions
provided will be the responsibility of the client.
Costs related to subsequent sampling and testing due
to non-adherence to the instructions provided will
also be the responsibility of the client.
In the event your samples do not meet the
requirements as stated in the instructions provided,
we will make every reasonable effort to contact you
via telephone immediately. If we cannot contact you
immediately (or if you do not provide a telephone
number where you can be reached) testing will
commence as scheduled.
If we are able to contact you, you will be given the
option to proceed with the non-complaint samples at
your risk, or to purchase another kit and repeat
sample collection. The following fees may be applied
on a case-by-case basis.
-
If
you choose to resample: ($30-Non Legal) to ($40-Legal) per home
paternity kit shipment (maximum of three participants)
-
If you
choose to proceed (or if we are unable to contact
you immediately): ($100-Non Legal) to ($150-Legal) to resample
and retest.
-
Additional fees may apply for legal cases, shipments
outside of the continental United States, or tests
involving more than three participants.
When orders are shipped:
Orders received Monday through
Thursday by 12 noon Mountain Time will be shipped
that day; if you choose FedEx overnight you will
receive the kit the following day. Orders placed on
Fridays for FedEx shipment can be slotted for
Saturday delivery (if service is available in your
area), otherwise you will receive your shipment the
following Monday. We does not ship or receive on
weekends and/or on most federal holidays.
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